We brought our kitchenaid in to be repaired and he...

We brought our kitchenaid in to be repaired and heard nothing for a week. We called and were told the repair was going to be $190. We authorized it and a part was ordered--supposedly. A week later I called again and was told the exact same thing. Again, I asked them to please get the part and make the repair. Heard nothing from them all week. Called the following week and was once again given the same story. At that point we said forget it and picked up the mixer, having had absolutely no repairs. My husband found a video online, took the mixer apart, ordered the broken piece, and had it fixed in a few days (about a half an hour of actual labor) for less than $20. We'd used the Mending Shed before but are extremely disappointed with both service and prices this time around.