In follow up we have been contacted regarding the ...

In follow up we have been contacted regarding the service we received with an apology. I am changing the rating of the review since they at least responded with an apology and have offered to refund us our service fees. Thank you.

Very disappointed with the service we received. Took a power vacuum head in as it was shutting off. They called and told us there was hair in the rollers but the mechanism apparently had heated up and had melted parts as well ( I never smelled anything burning). The parts could not be ordered and they quickly offered to sell us a new $800 powerhead, which we refused. My husband took the head apart and yup there was hair around the rollers (so they didn t even clean it to see if that was the issue) . We removed it and the unit powered back up. We also ordered a new roller/belt unit ($20) and installed that and it s working just fine. So I m really not sure what they did or didn t try to do to fix it and parts are still available for this unit. I think all they want to do was make a $800 sale. So sorry to say I can t recommend this store.......