19.30 on a Sunday evening and receive a phone call...

19.30 on a Sunday evening and receive a phone call from one of your sales Reps, she presumed I was Miss Gay who owned this telephone number 10 years ago! So I'd imagine the contact you had with Miss Gay was also 10 years ago!

Told her that I don't expect to be called on a sunday evening at 19.30 for telesales! To which she said well this is my job, would you prefer I stay home and claim benefits from your taxes?!

Business hours are Mon-Fri 9-5, you should stick to cold calling within those times (if you must!) and update your team's training on how to speak to people!