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spencer north

3 years ago

My family booked 3 rooms for 6 nights. It has its ...

My family booked 3 rooms for 6 nights. It has its good parts but overall was a disappointing experience. The biggest issue was theft. One night I came back to the maid actively trying to steal my wallet. Another night one of the members of our party had money go missing from her wallet. Check was at 3. Our rooms weren't ready until almost 4. We attempted to get a reservation via one of the butlers. The reservation somehow never got placed. No word on it at all. We had a birthday and got a cake, name was spelled wrong after confirming twice that he had spelled it correctly and after it was written down for him. Overall very poor experience that will keep me from returning or recommending to others.

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