Mandy Kay

Review of Toyota of Irving

My fiance went into the Toyota of Irving dealershi...

My fiance went into the Toyota of Irving dealership to window shop for a pre-owned certified vehicle. We didn't know what to expect. We haden't bought from this dealership before. The dealership is very well kept, but our sales associate didn't know very much about each vehicle. Did a very smooth test drive for each of the cars selected for us. My fiance and I sat down to talk further about numbers for a vehicle that we liked! Moving on to having my fiance's credit score looked over for a pre-approved loan. From there we talked to a sales manager in the financial office. He took his time to explain the interest rate we would be offered after asking us a series of questions. My fiance is self employed and owns his own business. He receives pay checks weekly. He claims his income. He gave the finance manager an average but the monthly income is never the same when your self employed. Not being prepared to buy which he ended up doing that day. By this I mean having pay checks in hand for them to send to banks or his tax returns. They find him a bank to give him the auto loan at a very high interest rate. He knows hes going to refinance after just a few payments and get away from Santander the bank Toyota got him approved by. The financial manager prints a contract and is ready for a signature before actually seeing proof of pay checks. He did ask us to bring back pay checks before we could leave with the keys to our car that we've already signed for. We come back he shows the financial manager his proof of income. We drive the car off the lot and still till this day we are very satisfied with the car. About a month later he receives a letter in the mail from Toyota stating he was denied by them because he couldn't show proof of income and doesn't have proof of employment. This is very uncomfortable to read. He immediately takes actions to figure out why this was even sent to him. He shows up at the Toyota of Irving dealership very dissatisfied with the thought he could of gotten a better loan and his documents weren't properly filed or given a chance. His dissatisfaction was taken as a huge inconvenience to the General Sales Manager for Toyota of Irving. He had a very full waiting list that day for his financial employees. He asked my fiance to leave the financial area. They walked back onto the show room floor where my fiance continued to ask about another issue he had and had also called to have taken care of in the parts department. The rubber pad that covers the emergency brake was missing on this certified pre-owned Lexus. That is suppose to be a safe complete car! The rubber cover is for the convenience of the traction between your foot and the pedal to push down with ease! He continued to show no remorse for his staff's lack of customer service. He shows the door and points to the parts service area that anyone can find because its in big bold letters. When he had called concerning the part that should of already been on the car within the week of purchase. The parts services mentioned they would need a general manger's approval to have the cost covered. My fiance explained this to the man and the GM still didn't have a moment to finish taking care of my fiance. The GM also began to get very aggravated to the point that he starts clapping his hands towards my fiance and taunting a fight like a juvenile. This general manager doesn't know how to show sympathy to his existing customer. My fiance has been neglected in the finical department for his needs. Now he's being left to go through the same process with the GM and parts department. That he'll need a sales manager's approval. When the GM was there available to take care of it, The man had walked away to call the Irving police to have my fiance escorted off the property. The police just let him know that it would be best to talk to someone with more authority for Toyota , Irving Police not knowing its family owned dealer nothing will be done. They treat you nice during the sale and treat you like trash after the sale. The GM as well as the Fiancial Manager