Torre Boyd

Review of Volkswagen of Springfield

When I first got my car from here the customer ser...

When I first got my car from here the customer service and service department was top notch. Over the years I have seen it decline. Took my car in because the AC was not working properly, they changed some piece. A few days later the same thing happened. Made another appointment to get it looked at again. They were suppose to have a loaner car available for me they did not, shuttle took me to Enterprise who then proceeded to tell me that I would have to pay for the rental because they do not have a contract with Sheeny VW. I was suppose to get updates on the progress of my car. That has not happened each time I have had to call. This is beyond ridicules and is costing people time and money since work schedules need to be rearranged. Hopefully it will be fixed this time and charged as well as everything else. I would not recommend this service department.