nikki nyhanna

Review of Pheasant Run Resort & Spa

For being such a well known resort in the Chicagol...

For being such a well known resort in the Chicagoland area, I thought my stay would be a lot nicer. The room we booked did not look anything like the picture in the website - it's so outdated and not well kept. Large holes in the carpet, dirty cups and coffee pot in our room, broken furniture, a missing smoke detector, and a large bug smashed under the glass of a picture on the wall, just for starters. Beyond the room, the layout of the resort is hard to manage, and employees were unable to answer questions when asked. We stayed for a large conference, so we weren't able to choose where to stay, but I would never book a visit here by choice. Very disappointing.