shawn conover

Review of Guoman & Thistle hotels

I have been stolen from:

I have been stolen from:

My friend and I planned to tour Europe before the Corona pandemic the hotel has plainly out and out refused to refund or even credit our money for a later date in this horrific and devastating time and events that no one could have foreseen.

We are extremely and highly disappointed that company has taken this opportunity and approach to penalize us because of this global disaster to refuse to give up services not rendered when the world has
stopped running and my job has been eliminated.

This money may not have been a lot of money for your hotel but it was/is a life time of blood sweat and tears to make.

I also worked in a major hotel in Las Vegas Nevada and my company refunded every one in this time of crisis.

I am not used to this treatment and it is very poor customer services.

You should be embarrassed and ashamed.

Re-gratefully
Shawn Conover and Mary Randall.