J F

Review of Shangri-la's Edsa Plaza Hotel

There was a slight stench upon checking in the roo...

There was a slight stench upon checking in the room. Good thing was the concierge who helped me with my baggage brought a air purifying machine shortly after and sprayed the room in the hope to rid of it.
My bill for my breakfast on day 1 was more than it should. I was overcharged and when I brought it up to the duty manager the following evening, it was rectified but I picked up that she wasn't pleased that I brought it up to her attention. From past experience at establishments like Marriott, they will acknowledge by sending a basket of fruits or complimentary breakfast for guests. Unfortunately, Shangri-La didn't have such practice.
Last but not least, on my last in-room dining was the highlight - saw a cockroach crawling out of my sandwich which I returned to have the other half. I managed to kill it on the tray which I left behind. Pleased that it was followed up but it was played down. It wasn't just any insect - it was a cockroach that crawled out of the food!