Very disappointed with the way to do it.

Very disappointed with the way to do it.
and the reaction of the staff to resolve the problems we encountered first we had requested a junior suite number 11 specifically request and confirmed by the hotel
We arrived at 11 pm with my wife he gave our suite and we changed to a smaller one and especially instead of a large terrace we had a half balcony plus air conditioning which put the room at 15 degrees asking twice to solve the problem no reactivity really very disappointed we therefore had to shorten our stay in this place and change from 5 stars we were at the hostel of yoann tale very happy with the change seen magic of the continuation