Matthew Walls

Review of Margaritaville Hollywood Beach...

We visit Margaritaville Hollywood 3-4 times a year...

We visit Margaritaville Hollywood 3-4 times a year and each time we leave, we start planning our next visit. It is an exceptional property only outclassed by the staff. The rooms are well appointed, the food is on point, and the location is perfect.

Alejandro Santos continues to impress us. He is a great Ambassador for your Brand. Chloe at the recreation desk makes everyone feel welcomed. Met Ally and Shelly at the Lone Palm Pool this time and both did a great job making sure we had everything we needed. I also met a gentleman at JWB, but did not catch his name. Tall man, proud Michigan grad. Perhaps he was the GM or MOD for that night. Just a great guy. Would love for you to send me his name so I can extend my thanks to him personally.

We visited four restaurants (five, if you include Floridays), with JWB being exceptional. I will say that if there is any opportunity for improvement it is on the speed of service at the other restaurants (Margaritaville, Landshark, and 5 O'Clock). We're loyal, so it won't change our habits, but the food service (except for Lone Palm and Floridays) was noticeably slow, especially being greeted in a prompt manner.

My final comment is that I would love for you all to build a loyalty club. I think it would even increase our trips to your property.

See you soon. Fins up!