They test your patience. You arrive and wait about...

They test your patience. You arrive and wait about 1 hour to start attending. The offices are unattended because their system does not send you to those offices, you have to be asking to be updated but you are waiting and nothing, the workers are in your world have no consideration. If they look at you, the lady who attends you in 301 will not pay attention to you, you will have to go to the fourth floor to hurry up your story and start attending after 1 hour of arriving. And keep waiting. Patience and good humor.