The General Manager sets the tone for the rest of ...

The General Manager sets the tone for the rest of the staff. He seems humorless and mercenary. The staff looks for every opportunity to squeeze more dollars out of its "guests" because that is what he probably requires and expects. The result is that the employees, especially the front desk employees, appear to be suffering from PTSD and are unable to render a genuine smile or greeting because they are overly concerned with being criticized by their superiors who are also suffering from excessive stress. The Wi-Fi is horribly slow and erratic, so if you need to get some important work accomplished, this hotel's internet service is too unreliable for you. Besides that, the noise in the hallways from talking and doors shutting is excessive because the doors have been cut much too short leaving an excessive gap at the floor level. I was most disappointed with the Motel 6 quality mattress cover and sheets (I don't mean to insult Motel 6). The mattress cover did not cover the entire top of the mattress and it shifts and bunches up while you are in bed moving around. The sheets are not fitted and never seem to reach the end of the mattress. Plus they move around with the flimsy mattress cover. That really makes the quality of the beds irrelevant. Getting through the check out process was challenging because every other guest was questioning an erroneous (I won't go so far as to call it fraudulent) charge on his final invoice. The Sheraton Denver Tech Center is not as spacious and is quite dated, and its bathrooms are tiny but you will sleep better, the staff will treat you better, and the internet is far superior, plus parking there is free.