Liz

Review of VA Medical Center, San Diego

This VA is great. The staff is amazing. When I m g...

This VA is great. The staff is amazing. When I m going through a rough time they are always there for me. Getting appointments isn t an issue and the hospital has been clean every time I have visited. The only problem I had was recent. They have people who I know are not directly employed by the VA standing at the front screening people with COVID questions. I got there for an appointment for my vaccine. They told me I couldn t come in because I had my daughter. Their supervisor REALLY REALLY REALLY gave me a card to the VA hospital I was at and told me to call the hospital I was at, the hospital THAT SHE WAS AT, the hospital she was currently working at, and told me to ask for an escort. I had a Is this really happening? moment.. Especially because I drove up there quite a ways using someone else s car to get my vaccine.. So my daughter and I stood outside the hospital with the cold wind blowing on us. I wouldn t care if it were just me because I trained, worked and slept outside many many many times while I was enlisted BUT! I had my daughter... The supervisor couldn t make a trip down the hall for me. Laziness on their part because there were three of the employees at the front. It was insane.. Their program manager needs to change a few things about the way they conduct business. The two women were unprofessional, and by the time the escorts came to help me the women didn t screen me, which is what she is there to do to begin with, until I said something. She said, Oh yeah .. They couldn t give me a reason why I needed an escort for my daughter and I. I was thinking, Is this a test? After passing through that circus everything was fine. The escorts were amazing and the nurses and all the staff in the hospital that I encountered that day were amazing. Just a heads up if you happen to run into the same experience I had, you re not alone.