Not very satisfied with the service we received it...

Not very satisfied with the service we received it was supposed to be a special occasion being it was my birthday and my bf booked a king size room.....i seen that check in was until 8pm so i called and noted the account the lady on the phone stated it would be held for us.... we then arrived and our room was no available to find out that we had to take a two bed queen size instead very disappointed in the fact that it should have been saved for us especially because it was almost finished being paid for we only had 30 dollars more to pay at the counter