Poor service .... A very disappointing experience ...

Poor service .... A very disappointing experience at Harrah's ... You may want to consider another property in Atlantic City.

Arriving on a Sunday, we didn't think we'd experience any issues with checking in. However, at 1 pm we were told that our room wasn't ready. The seemed understandable given the hotel was sold out the night before, except for the fact that all 6 rooms that we had booked we're not available. We even tipped the front desk clerk, but that did nothing. In fact when we came back later and asked for help she didn't even seem to remember us. Not even one of the six rooms was available by 6 when we went to dinner.

We had to pull our bags back from the Bell stand so that some guys could take the medication they needed and we were forced to wear flip flops and bathing suits because we couldn't even change your clothes as none of the rooms were ready. To make matters worse, when we went to get our key later that evening, we had to wait 25 minutes in line just to get the key. Finally, upon being the next in line, another guest cut in front of the line because she had a complaint. The front desk clerk did nothing to encourage her to go back to the line and wait like everyone else had. After the woman's compaint was resolved, we went to go to the front desk clerk who quite loudly stated that she hadn't had her break that she was owed 30 minutes ago and was leaving would be back so we waited some more. On top of all that, the room was not well maintained and was dirty. There was actually mildew on the walls in the bathroom and we had booked a suite!

Oh, and there was a room service tray outside the room for it entire trip!