The view of the canal is amazing, unfortunately th...

The view of the canal is amazing, unfortunately the room we had was a two or one star room. The bathroom had toilet paper holder literally hanging off the wall which couldn t hold the toilet paper and I had to say something twice to the front desk which came on the second day to look at it and super glued it to the wall which didn t work. The maintenance person was very nice and gave us a great restaurant ideas. The wallpaper was literally hanging off the bathroom wall and I won t even talk about the horrible condition of the bathrooms on the LL level ( I wish I could upload pictures).

On the 2nd day I had to call housekeeping and ask them to clean the room! I m not sure if they forgot or what and when they cleaned it they only left two face towels even though three people were registered for the room, didn t change or leave linens for the rollaway and no restock of toilet paper.

The pool was packed which was nice but not enough chairs or staff to help at the outside bar area. I usually stay at the Omni in Chicago and never had any issues in fact the service and hotel are impeccable. However, my Omni days are over. I had told everyone I was with how great the hotel was and we had so many problems that I was embarrassed.