I never leave reviews but this was terrible. Terri...

I never leave reviews but this was terrible. Terrible customer service. Not helpful in any way. We needed to check in for a wedding and we are out of town and werent going to let us check in until 4pm. We talked to someone else in the wedding party and they were able to check in at 1015. We lost some keys and called the next day, they told us to check the website, instead of just checking themselves. They charged us twice when we got checked in and charged the wrong card, so we had to wait for that money to come back to our card, but like I said we are in for a wedding and needed that money. And they didnt want to give us a receipt, showing that we were charged twice. They werent helpful in any sense. Not attentive in any sense, even before we got there. The only person that was great was the cleaning lady we talked to while she cleaned our room.