I am extremely disappointed in my experience at th...

I am extremely disappointed in my experience at this Grand Hyatt. I stayed, along with fifteen co-workers, at the Hyatt for work related events. One of our employees found bites that resembled BED bug bites. We alerted the hotel immediately, but were met with complete disdain and ambivalence. The hotel did not care about the safety of the guests and refused to help us find an exterminator until the next day. Meanwhile, we independently checked our employees rooms and found evidence of dirt, grime, fecal matter, and casings of carpet beatles and other bugs. Almost all the mattresses were stained and debris under each bed. Our employees were disgusted with the state of their rooms, realizing the beds had been largely ignored apart from changed sheets. A manager at the Hyatt yelled at one of our employees when she expressed her discomfort and fear concerning bed bugs. His aggressive demeanor was extremely unprofessional. Furthermore, when we tried to relocate crew, we were relocated to three different rooms that also had evidence of bugs. The front desk treated us like an annoyance, instead of valued customers who were worried about the safety and cleanliness of their belongings. We also had repeated issues with Room Service delivering to the wrong rooms and charging the wrong rooms for ordered items. We paid a handsome price for catered breakfast and lunch - only to be unsatisfied with the offerings. The hotel gave our vegetarian employees beyond burgers between two pieces of plain white toast - a few pieces of lettuce and cold falafel on a plate - and other very unappetizing items. Ultimately, management, customer service, cleanliness, and our overall experience were NOT what we expected from a Grand Hyatt. I do not recommend this hotel.