Valinda Beck

Review of Lenovo (Raleigh-NC-USA)

Order a laptop on 7/26/2017. Received an email on...

Order a laptop on 7/26/2017. Received an email on 8/3/2017 saying the laptop I ordered was no longer available and offered me a replacement which was a downgrade from what I ordered. When I called customer service to see if they would replace it with one comparable to the one I ordered ( the only difference was the color) the customer service representative placed me on hold to consult with Simon Jaimes who sent the email offering the down grade.

The response from Simon Jaimes was ( in a nut shell) that what was offered was the only option. Take it or cancel the order. I cancelled the order. Based on what I've read I'm glad I did. Now I have to worry about getting my money back. When I placed the order they said they weren't going to debt my account until item shipped. If they had followed their policy my account would still be in the positive and all they would had to do was inform me the item I ordered was no longer available and to make another selection

In away it was a blesseding in disguise.

8/11/2017

Cancelled my order on 8/4 via email. 8/7 emailed again and called to make sure order was cancelled. Spoke to customer service representative and he confirmed cancellation but said there may be a possibility it would ship because they were able to fulfill my order but I did get the package to call for shipping label for FULL refund. Surprisingly I was refunded my full amount on 8/8.

I did get the laptop on 8/9 but wasn't here to sign for it so I recieved it on 8/10. I immediately call for shipping label and shipped in out on 8/11 and due to arrive at the Morrisville NC location on 8/15.
They charged my account again!!!!!! I'm going on there Facebook page and blast them out. If I don't have my account credited a full refund by Monday I'm contacting the Better Business Bureau! This is ridiculous! I don't care how good their laptops are their customer service and bad reviews will do them in! However, in all fairness the customer service representatives I spoke to were very nice and professional, no attitude.
Hate to be so long winded but it I'm going through this what kind of service would I get if need tech support or a repair? I'm glad there were some great out comes and you're happy with you purchase. As for me, NO THANKS!