Out of play, very customer-unfriendly!

Out of play, very customer-unfriendly!

We booked the hotel over the weekend and paid 100%. We have been to the hotel several times, but this weekend both have become very ill (medical reports) and another serious illness in the family. Hotel has given notice that we can not come, but we have kept our payment to 100%! We would have been able to pay certain%, but not 100%, as breakfast etc. were never used. This hotel is for us, although we were there more often !!!