Chris Kim

Review of The ART, a Hotel

Overall horrible experience staying at this hotel ...

Overall horrible experience staying at this hotel for 2 days. It is definitely not a 4.5 star hotel (more close to 3 star) based on sanitary and service reasons.

They charge additional $20 for Amenities on top of your booking rate and it is not optional. They give you stale coffee, basic snacks and tiny water bottles that is most certainly not worth the price. On top of this, they did not even clean previously used coffee cups, which is disgusting.

They claim to not provide room cleaning service due to Covid and only bring you towel upon request, but this is more dangerous since they came into my room to give me more towels and shampoo.

Went to their Fire restaurant and had to wait over 1 hr just to get my meal, so I had to race to meet checkout time. Servers were extremely rude.

I would recommend looking elsewhere for better service at lower price. This hotel s price and 4.5 star rating is not justified.