EJ Soto

Review of Grand Wailea A Waldorf Astoria...

Location was nice except our room was not ready un...

Location was nice except our room was not ready until after 7:30 PM for check-in!?? Supposed to be guarantee check-in at 4PM. They didn't notify us there was a problem until after we tried checking in. The front desk staff was not proactive at all in resolving our issues. I had to call multiple times to get this resolved. We wanted to get ready before we went to the Luau which started at 6. Gran Luau was also a disappointment. Is Teriyaki chicken and Beef Brisket authentic Hawaiian cuisine? I don't think so. Luau was basically a kitty show for 1-5 year old kids. My 9 year old daughter wanted to leave during dinner so we did. Suffice to say our experience at the Grand Wailea was anything but grand. I thought the name "Waldorf Astoria" stood for something special but I know better now. Save your money and book Marriott.