Brigitte Ovid

Review of WWS-SPIRITS - Winstar World Ca...

The place was crowded, no one was enforcing the ma...

The place was crowded, no one was enforcing the masks or social distancing, the machines kept breaking down, and people seemed to not be bothered by others not having their masks on or up over their noses. The El Fenix staff was rude and there was a wait for 1hour and 15mins (What was told to us initially), turned into a 2hour wait, then our phone gets texted they are ready so we enter in to wait longer. I understand that Elite Members get priority seating, but at what cost or explanation to other paying patrons? We stood waiting for another 15mins or so because 4 plus sets of elite members came into the restaurant and were seated in front of me. At no point was it explained to me as a new guest to their establishment, that at all costs, elite members will be seated first, despite the fact I just waited 2hours to be seated and I was told a table was ready. Maybe there should be some guidelines in place or an explanation to other customers that regardless of their wait or how much longer it takes, the elite come first! The manager stated, "You see this plaque here in front, they are posted up everywhere." It could have been explained better than that, but nope! I guess he was politely telling me that I do not spend enough money to get priority seating! Either way, I shall not be returning to this establishment because communication is important and I feel the manger and staff handled the situation poorly. Yes this place is a sight to see, but not worth the headache that comes with it.