The Windsor Arms is truly one of the most beautifu...

The Windsor Arms is truly one of the most beautiful spots in Toronto. It s regal decor is unlike anything I have ever seen and I knew I wanted to get married there within the first few minutes of our tour.

My wedding was the best day of my life. The Windsor Arm s food is delicious, our wedding suite was beautiful and the entire evening moved very smoothly. In our suite, The Windsor Arms treated us with champagne, desserts I recognized from their high tea menu and a personal note hand-written by our account rep.

However, working with the Windsor Arms was stressful in the month leading up to our wedding - there were a number of miscommunications and misunderstandings with the Windsor Arms which resulted in heated conversations and ultimately, additional fees that I wish we were informed about sooner. Additionally, I met with the venue owner in person 10 days before our wedding. He was rude, critical of the requests my wedding coordinator had made and brushed aside my concerns. I left the meeting in tears feeling disrespected and bullied.

Ultimately, everything worked. However, the short comings of the client service cannot go unmentioned.