Hector Valdez

Review of Gold & Platinum Management SA

Our HOA transitioned over to Platinum Management b...

Our HOA transitioned over to Platinum Management beginning in 2018 and Platinum failed to properly advise all residents in the neighborhood. Got charged a late fee for quarter one since I was on automatic payment with the last property management company and was not set up with Platinum management. I called and they were happy to waive the fee, but the story doesn't end there. For quarter two, I did not receive a bill and was not set up with automatic payment so I got another late fee. Called Platinum and they said they can only reverse one late fee every year. Well, I wish they considered the fact that the first late fee was their fault in not notifying all the residents to set up automatic payment with the new property management, or lack of management I should say. Spoke to a "manager" over the phone who apparently has no authority to waive fees. She said that if I didnt receive a bill or "courtesy bill" in the mail, then it's not their fault. I guess I had too much hope and expectations that this company would consider the transitional period hiccup and help me out with the second late fee.