jesse sparks

Review of Coextro

Have only had the service for one day, paying for ...

Have only had the service for one day, paying for 75 Mbps download/10 upload and getting nowhere near those speeds. Bought the router through Coextro, did everything they told me to do and my speeds are brutally slow. Not impressed. I'll give them to the end of the month and if things aren't any better I'm cancelling. I check my internet speeds often and my last provider was always consistent, never slower than advertised. moved to Coextro because of the 39.95 price for 75 Mbps package but I guess it's too good to be true. If things get better I'll update but right now I definitely wouldn't recommend them. Look elsewhere for your internet needs.

In response to the owners comments below....yes I've been in touch with tech support but it's a painful process, emailing back and forth but getting nowhere. I was left a phone number I can call but can only call after 1:00 which concerns me going forward with what kind of support I'll get when other issues arise. To say I'm disappointed is a huge understatement, thankfully there's no contract, easy to cancel.

Update...so I call the number given to me, navigate my way through the menu to tech support, put on hold for about a minute and an automated voicemail tells me that no ones available to take my call...then it hangs up. I'm not even given the chance to leave a message. Nothing about coextro has even remotely impressed me.

Update...I gave up on coextro, my patience ran out. Speeds were ridiculously slow averaging between 2 and 10 Mbps. Tech figured it had something to do with the incoming line. I reconnected my older modem (still have their service to the end of the month) and speeds were perfect, 30/10 which is the package I had with old provider which leads me to believe the modem coextro sent me was junk. Sent this to tech but they insisted I wait until Rogers replies back to them. I told them I can't wait so I cancelled and already signed up with another provider. Good riddance.