Craig Hunt

Review of Edwards Auto Group

This place doesn't even deserve one star! We all ...

This place doesn't even deserve one star! We all expect to have somewhat of an unpleasant experience for one reason or another when we visit a car dealership, and I deplore the idea of dealing with those guys even more than most people, but even I wasn't prepared for this. To make this short, I'll describe just one of the things that took place, and not even the worst one... The vehicle had been given new front tires during it's "certified" used vehicle inspection which took place during the sales process since it had just come in on trade when we started looking there but the dealership did not put back on matching tires. When I inquired about them replacing the other two in order for the vehicle to have a matching set, I was told no. When I asked if a vehicle with a mismatched set of tires actually qualified under Kia's certified used vehicle program (which it does not, as item 141 of their 164 point inspections is that the vehicle had a matching set) the 'threat' I received in response to my question was "I don't know... but that's fine, I just won't certify the vehicle and then you don't get the extended warranty coverage included" and this was the sales manager who came in because the sales guy and I were not seeing eye to eye already. I asked them to replace two additional tires which couldn't have cost them more than $100 considering I have researched/purchased a lot of value brand tires in my life and I've never even heard of these... on a $18k deal and was basically told to go F *#k Myself. So not only is this dealership willing to break whatever rules they have to in order to increase the apparent value of a vehicle, but they are also willing to be complete a**holes in the process.