Erika Tolentino

Review of crowne plaza galleria manila

One of the oldest hotel in Manila but up till now,...

One of the oldest hotel in Manila but up till now, the place seems to look okay. Super duper friendly staff, very accommodating. They already know what you need, before you can ask for some assistance. Seems they can read your mind. They are very much willing to help! Super nice people who are always willing to help. We had our event there for one week and everything was so smooth because of their staff. Aaaaah. Couldn't truly express how grateful we were because of them. My partner and I were really busy that we couldn't even eat and then the head of the crew told us that they can prepare a plated food for us if we want to. We didn't asked for it but our hearts were truly moved for the care they had shown us. The next day, they prepared our food already, unfortunately when I saw the plate, it's the food that I dont eat. I felt bad not to eat the food so I just accepted and ate it but it seemed that he noticed so he asked if the food was okay. I told him the truth then he said, he would find something else for me. Also, we had been requesting for things to put here and there, requesting them to send this to this floor and that floor but we did not see any complaints on their faces. These are just the few of the nice things they did. Seems that they love their job. I know this is IHG but it's really beyond my expectation. Just so so so so nice!