MJ mj

Review of Embassy Suites - Vanderbilt

I've been staying Embassy Suites since m1y kids we...

I've been staying Embassy Suites since m1y kids were kids. They're in their 30s now. Visiting Grand daughters in Nashville. This is by far the worst Hilton/Embassy Suites/upscale hotel experience I've ever had. My conclusion, the place is poorly managed and Hilton needs to pay more attention. Upon Saturday arrival one elevator was out, by Sunday, both were out, leaving only a service/freight elevator. Our room, has a damp feel to it, and the toilet was leaking (fixed). Housekeeping has a VM/ recording no matter when u call, it seems. So u tell front desk u need towel svc for FOUR people and they only bring towels. No wash cloths. No ironing board in room. (Fixed). Monday the omelette cook messed up my order and the lady in front of me. He was too busy and harried to be sorry. Again, poor management. I'm not mad at the overworked cook with no basic system to take orders with. They could have self serve note/menus for him to use, instead of his hearing/memory...or a helper? How bout that!? Finally, the front desk told us the wrong info to walk to for the old town trolly stop. So we went there, lost 35 minutes, as we watched a trolley stop on an adjacent street - and take off again, before we could get there. Stay tuned, I have 2 more nights here.