Irene Villodas Review of NewYork-Presbyterian/Queens
Where do I begin . I have to say I live in Brookly...
Where do I begin . I have to say I live in Brooklyn, NY and would drive all the way to this hospital because at one point it was the best hospital to me. I would take my kids and my husband. mind you I live literally 2 blocks from Coney Island hospital and would still drive all the way to queens just to come to this hospital. Well NEVER AGAIN!! I fell and bumped my head. I take blood thinners so it is definitely a serious case. I walked in and they continuously tried to insinuate that I didn t fall. Explained several times how I fell and they just continuously said if that is the story I am sticking with. I was disgusted and they can see that so they took me right in. NEVER ASKED FOR MY INSURANCE INFORMATION. They took me to triage and the nurse took my pressure and it was EXTREMELY HIGH. 177/121. Now this is stroke pressure and I just bumped my head. The triage nurse never asked me what medicine I take, only if I have high blood pressure. They asked for my doctor s name and that s it (no contact information). I got to the hospital at 10:15pm and they never once gave/offered me an ice pack for the big knot that was protruding out and can be seen through my hair. They never gave/offered me anything to bring my pressure down or for the pain. Nor did they have a doctor come over to evaluate me at any point during the 6 hours I was there. I waited 3 hours to get a CT Scan done. I then waited another 3 hours to get the results which mind you were given to me by the nurse. NEVER once did a doctor, a PA or a NP come over to check me or discuss results with me. I was never seen or even checked by the doctor. When I complained to the ER Manager Manny who told me it is very busy and they are understaffed. Apologized and advised him that is not my problem. Explained to him the situation and he stated he will see what s going on. He then disappeared and never returned to try and resolve anything. The nurse then came over and took my pressure again at which time it was 177/111 and still nothing was done. Another nurse then walked over to my nurse and asked if he was using the machine he stated he was done. The female nurse then said out loud you sure you don t need this cause this pressure is REALLY high. I went over to the nurse and she stated yes that is stroke pressure but yet and still nothing was given not even an ice pack or something for the pain. At this point I am beyond frustrated and asked that they give me my paperwork so I can leave. There is no reason that a patient that has high blood pressure and takes Coumadin who is experiencing stroke like pressure and a blunt impact to the head with a 2-4 hematoma should be sitting in the Emergency room in a chair without being evaluated by a doctor. Now of course I am receiving bills from the ER, as well as the attending physician which I never saw, for the CT scan, and for the review of the CT Scan which I never received the diagnosis. Obviously this hospital has turned into a regular NYC hospital that just doesn t care about their patients. Nurses and Doctors were just sitting around, joking, on their phones and not paying any mind to the patients that were there including myself. I AM BEYOND DISGUSTED WITH THIS HOSPITAL AND WILL NEVER GO BACK NO MATTER WHAT THE SITUATION IS.
MY VISIT WAS ON 1/2/18. i WENT IN AT 10:15 PM AND DID NOT LEAVE UNTIL 4AM.
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