I don't know what happened to this hotel but the q...

I don't know what happened to this hotel but the quality of service and food (Buffet) dropped a lot.
They made the reservation wrong for us (a certain Melecio Mariscal) and above all they do not notify the changes that the packages suffer. Some very bad-faced waiters.
We stayed for 4 days and the Italian restaurant was always closed.
In the gym you have to "dial" in and out.
It must be said that Restaurant Gaviotas continues to be the best of the hotel. Excellent food and attention.
I hope this comment helps.