Kudos to Lexus of Towson, Ricardo Benitez and Jim ...

Kudos to Lexus of Towson, Ricardo Benitez and Jim Dick for "making it right". A service call for my power steering failure was mis-diagnosed and Ricardo and the service manager corrected the situation to my complete satisfaction. I am in the market for a new Lexus and had some doubt about going back to Towson Lexus. However, admitting a mistake and correcting it has gone a long way to keeping us as a customer.