Best facilities, best services and foods but worst...

Best facilities, best services and foods but worst front desk services.
When I checked in on the first day to ask for a room change, I told him to change it on the last day. When I called, he said he would call me again, and he called three times to send someone, and made him wait for more than 30 minutes... I stayed in a twin bed, but I changed my room and appointed a king bed again... I got a mess. The facilities are so good, but the service is too poor