While the lobby and restaurant staff are very frie...

While the lobby and restaurant staff are very friendly and helpful, and the Revolve resturant is amazing, I am afraid to say this hotel does not live up to the hype. Upon arrival I was ready to start relaxing but unfortunately the tub was broken, while they were quick to call someone to fix it, the water would not get warm and so it was a quick shower before getting ready for what was supposed to be a romantic evening. I had arranged for the "Hey Lovers" package for my fiance and I's three year anniversary, a splurge but he is so worth it, and at a 4 star Forbs rated hotel! We went to dinner so I could make sure to keep the rose petal turn down at 7 a surprise. After dinner I excused my self to the front desk to make sure everything was in place, I was assured my finance was excited for what ever surprise I had set up! We came up stairs to find our keys not working, back down stairs to fix it, and then back up to find the Champaign quick set and left and the bed not made and no rose petals or anything to say romance. Back down stairs again to let them know what had happened. The consiarge ask us to wait at the bar while they fix it but at the point it had been a huge let down for the both of us.
After it was sorted I went back upstairs and got the breakfast card for "breakfast in bed", which I was told was included in the packed by two different people ready and on the door by pm even though I had until midnight to do so.
The next morning I thought it odd our breakfast hadn't come so I called down figuring it would be a bit late but just to get a time frame. They had apperently never picked up the card but did slide the bill under the door. We did finally get breakfast but it was almost 11:30 by that time we were very hungry and disappointed in what ever was happening with the 7th floor. The morning desk workers were very nice and made sure we were helped out but to spend almost $500 on a night that could have been done better, cheaper, and less stressfully at a home wood suites was very disappointing.