After the third time using the laundry card, it st...

After the third time using the laundry card, it stopped working and displayed an error message on the washing machine. I called the phone number to get a new one, to which they said they were only able to give me a new card with $15 on it, even though I had more than that remaining on the card. But hey, just as long as I get a new card so I can do my laundry, then life goes on.
They sent one out to me and said it would take 7-10 days... 3 weeks later I still haven't recieved it and I'm now running very tight on clean laundry. I called back to ask about it, which is how I found out they never even sent the first card to begin with!!
Now they have (supposedly) sent a new card again, still not even with the full balance I had, and I'm supposed to wait another 7-10 days to receive it. In total, waiting over a month for them to fix this problem, which I still end up short on money from this, and have to do laundry somewhere else until then.. You'd think they would employ a little more urgency with their customer issues.

I can see why their rating is only 1.2 stars.

Update: now two more weeks have gone by since they supposedly sent out another replacement card. Still nothing. Called their customer support line and was told they hadn't even sent it out until 6 days after my request, and "the issue is now in the hands of the post office"... 6 days to put it in the mail. And now they wash their hands of it.
Lodging a complaint with BBB.

Update: yet another card has stopped working, still with money remaining on it. This company is scum.