Lane Secor

Review of Rod's True Western

Rod's has a wide selection of great products, but ...

Rod's has a wide selection of great products, but they have poor customer service. Do not buy boots there, l will never make the mistake again. I had to send a pair of boots that were purchased there back to the company to be repaired, they haven't been able to give me a direct answer to when these boots will be sent to me. The managers have not returned any of my calls on this matter and do a poor job in communicating with me on the matter.

Thanks to to the new manager Ann I have gotten my boots finally. Unfortunately I have still had issues with the actual Lucchese boot, so I took them back to Rod's and they are fixing the issue in a great timely manor this go around. I would like to personally thank Ann for the great customer service. I really appreciate the timely feedback that I have received from her. Thanks Rod's for fixing my issue for good.
Thanks for reading about my experiences,
Lane Secor