Rooms are clean, comfortable, and have nice amenit...

Rooms are clean, comfortable, and have nice amenities like working water heaters, powerful airconditioners, kettle, and rice cooker, but the rest is underwhelming. The food is only so-so, not a lot of options in the restaurant and it takes a long time for the food to arrive even if the restaurant isn't full and we ordered ahead of time. The guards aren't very helpful (one of our party members asked if they could radio staff for help carrying our belongings back to our bus and we were told to do it ourselves). The pavilion we used had so many flies. We couldn't use some of the facilities because they were crawling with those giant ants that bite. We got locked out of our room so we asked reception for the spare key and the two keys they used did not work.