Give it up for Chad and his team! I have been to 3...

Give it up for Chad and his team! I have been to 3 Chevy dealerships to have my Chevy Suburban repaired. The other two are significantly closer to my work and home than the Bloomington shop.. There'e a reason I travel the distance. Chad Wilson and his team are highly skilled at drop off intake, diagnostics and the repair process. Its amazing the number of vehicles they get through there in a day. Timing is always an issue when it comes to a downed vehicle, so, its important to get you vehicle to a team that maximizes its efficiency Chad and his team have fixed several things for me on my vehicle. Some out of pocket and some covered by warranty. There is one particular instance that really earned my trust. I have an extended warranty on my Suburban from a third party. I was seeing a lot of smoke from the tail pipe so I drove it to Chevy in Bloomington. Chad gave a brief synopsis and estimate to tear down the motor to see what the issue was. They discovered that I had a scorched cylinder wall, requiring a new motor and that my warranty should cover it. Warranty turned it down and said it wasn't a bad enough scorched cylinder wall to explain the amount of oil loss. They asked Chevy to tear it down further to unveil the real cause. This was a misguided request. The scorched wall was definitely causing oil consumption. Thats not to say there was not a secondary issue, however it is pointless to need to find them both when you have one issue already that warrants replacement. Chad litigated with them time and time again. Through out the process he was in direct contact with me to keep me up to speed and supplied me with theright verbiage to use with warranty company in order to win our claim. Guess what? Chad got them to go from zero to a new motor! These guys are truly the best in town! I know from experience.

(I have to go on my soap box for a second here, I see bad ratings from others about having to wait for their cars! ARE YOU KIDDING ME! Your vehicle is broken. They are complex and need a skilled mechanic to repair them. Auto mechanics takes time and you're not the only one in town with vehicle issues! If you don't want to sit in line, then go drop it off to Stan in his van! They also run a shuttle!)