When we arrived, it felt like they were trying to ...

When we arrived, it felt like they were trying to deter us from eating based on the things they were saying (naming foods that were not going to be served). This did not deter the two of us who had arrived to eat, and so we were seated out on the patio area, where we were served water. After ten minutes on the patio, we asked to be seated inside and were placed at an inside table. We then placed our order with the manager who seated us there--our original server no longer served us, nor did any of the other servers, only the manager.

At this point, we had already been there for twenty-five minutes, and were just then being asked what we would like to eat. However, not only were we not asked what we would like to drink, but we weren't even brought anymore water. Time passed until we were there for fourty-five minutes: still no water refills offered to us, no offers from the drink menu, still no dinner which we had already ordered, and--the biggest disappointment of all--not one server nor the manager came to our table. They walked by numerous times, but never to our table, as though we were invisible and undeserving of service. At this point, close to an hour in, we left the restaurant.

After we departed the restaurant, my date placed a call to the manager of the Winslow's ( who had served us) and explained why we left which entailed all of the details described here. The manager offered a million excuses, none of which were acceptable. He was inadequate in responding to the complaints, and offered nothing to remedy the situation. We informed him that we would never return, and would offer our review on our experience online.

We dined at another restaurant not too far away in the downtown area of Fort Worth, a venue by the name of Cantina Laredo. The service was impeccable, and we were able to eat out on the patio, without delay.... We were promptly seated, served, and the service was consistent, professional, and overall completely enjoyable. This was the dining experience that saved a day that was almost ruined due to the awful experience at Winslow's .