I have booked a hotel room for me, my daughter, an...

I have booked a hotel room for me, my daughter, and my niece for a girls getaway. I have never been to your establishment before. Prior to coming we were all excited and looking forward to our stay. When I have arrived there was a guest in front of me trying to reserve her room so I patiently waited. When it was my turn to check in, the lady at the front desk disappeared to the back never to return. I stood there patiently waiting for her to return while listening to their conversations about baby daddies . Final I poke my head a little closer to the plexi glass and then she appeared. While checking me in she advised me about my deposit of $100 that I wasn t aware of due to booking through booking.com. It wasn t the deposit that was the issue, it was how the message was delivered that made me feel uneasy about reserving the room. I handed her my credit card as she handed me a form to fill out. This was new to me because I have never had anyone at a hotel hand me a form needing my vehicle information. I asked her why she needed my vehicle information and she stated that it was needed to run my vehicle registration. I was confused. At that time I did ask her if I wanted to cancel can I get a refund. She stated yes it will take a couple of days. So I asked her to give me a minute while I make a phone call. I walked outside to make my call and return to asked her another question about the bottom of the form. She then answered my question with a reply of I just spoke to my manager and she said for me to issue you a refund . I so shock but not surprised. Since I walked in the establishment looked nice but the customer service was so unprofessional. I left and called the Hilton who have reserved my room within 5 minutes of my call, apologize for the bad service I have received at your establishment, and even allow me to book a second room on short notice.

However, my experience that I had at your establishment didn t sit well with me so I called only to be told that there wasn t a manager, no corporate office, the general manager no longer works here, and was transferred to a voice answering service. I left a message that was never returned with a courtesy call. I then called again to asks to speak to someone like a manager, a corporate office, or heck even the owner and was told no own was available. Devin did give me your email after telling me seven minutes into the conversation that he was a supervisor but never asked if he can assist me in anyway.

I want you to keep in mind that I have just return from the Poconos two weeks prior and never did I receive such horrible and unprofessional service.