This Embassy Suites the great place to visit. Very...

This Embassy Suites the great place to visit. Very romantic site on the water. Service today at the gift shop was very poor. The clerk ignored the customers as she was texting while she was working. When I went up to pay for my item she made change one-handed because she had her phone in the other hand. She stopped in the middle of making change so she could text more as I waited patiently. Understandably she also gave me the wrong change and seemed a little perturbed at me when I asked her to verify the amount. I I noticed she also had earbuds in maybe listening to music. This seemed pretty unprofessional for an embassy suites in the hospitality industry. Also noticed that the bartender at the nightly reception discontinued service just before 7:30. Several people approached her before 7:30 and she said she was already closed. Again pretty significant faux pas related to customer service in the hospitality industry. Pretty tough night for a hospitality at the Embassy Suites at the San Francisco Airport.