ANGEL LIM

Review of Grand Hyatt Melbourne

It s an old hotel, toilet- shower handle consisten...

It s an old hotel, toilet- shower handle consistently falls off its holder. Aircon doesn t work well, when we have it checked filter was really dirty. House keeping service is bad, their not changing their sheet unless you ask them to or at least make the bed well all the dust and hair is still on the bed after they make the room. It s not a Luxury nor a 5 start hotel. We tried eating at the lobby and it took 40 mins to serve when we confronted the manager he was unapologetic and proud. I don t recommend this hotel specially if you have children it s not a family hotel, for a tourist like me. I ve been to a lot of hotels and I ve expected more from this hotel bcos of its name but it s really a unpleasant hotel.