Flat out terrible.

Flat out terrible.

They sent my mother a notice about Medicaid. We tried calling 5 times during their hours of operations waiting on the phone while it rang 30 to 60 minutes each time and never got to talk to anyone.

It starts you out on hold and then after 10 minutes or so it's just endless ringing.

I'm starting to wonder if the Medicaid line just routes to a phone that's in a locked closet or something.