Only hotel / restaurant in Manila that doesn t acc...

Only hotel / restaurant in Manila that doesn t accept Seniors Citizens Card from overseas (Australia). They are asking for a Phillipines ID when she has not lived there for over 30years so she doesn t have one. Other hotels in the Philippines has accepted her international senior citizens card with no questions ask. My mum was disappointed she didn t get the discount even though they told her on the phone they accept seniors citizens discount on the phone. She paid $1800 for 4 nights for an executive panaroma view room yet the windows are very dirty with grime. She also requested a room closer to the elevators on the first day as she has problems with her feet walking long distance. They told her they will move her but they never did and never made any contact with her to inform her why not. Also breakfast was not included.