I am a returning student to SPC. My first time aro...

I am a returning student to SPC. My first time around was very smooth sailing and easy to navigate. This semester back however has been almost a nightmare. I have had a very hard time getting straight answers from the Financial Aid office all semester. I finally just paid out of pocket for my classes and then decided to request a loan for Fall semester. I have never done this before so I needed help knowing how to go about this. Any time I emailed the Financial Aid office I would only get one response even if I would still have questions that needed to be answered. I almost missed my student loan acceptance letter because there wasn't any notification.