My wife and I flew into the San Antonio airport th...

My wife and I flew into the San Antonio airport this past Monday evening (April 30th), and we had a 3-day car reservation with Advantage. We landed at 11:45PM, and we walked straight out of the plane to the Rental Car area. We arrived at the Advantage rental car booth at approximately 11:55PM and there was no one at the booth, but there was a note that said something along the lines of "If no one is at this booth, go upstairs to the Advantage kiosk." So, we grabbed all of our luggage and made our way upstairs. On the way up the escalator we passed a person wearing the "Advantage" uniform (on his way down) and asked if the kiosk was upstairs; he said "yes, but we're closed." We thought we must have misheard him, so we went upstairs to rental car parking lot and we went to the Advantage booth. All of the lights were off, and another agency said that Advantage had closed down for the night. We were like, "say what? we have a reservation with them!" So we started back downstairs and we saw the same Advantage employee that we previously saw. We told him that we had a reservation and that we were trying to pick up our car, to which he said "I'm not sure what you want me to do, we're closed." And off he went on his merry way, without any care in the world for leaving us stranded at midnight in a large city we were unfamiliar with.

I realize that the Advantage office closes at midnight in San Antonio, but we were there a few minutes before midnight and no one was at the desk. I think (and I'd be willing to bet on it) that the employee saw that it was getting close to midnight so he went upstairs to lock up just a few minutes early. Great for him, not for us.

Luckily Budget rental cars was open until 1AM and they hooked us up with a car. Unfortunately all we could get was something $130 more than our rental with Advantage was supposed to cost us.

So, 1-star to Advantage for closing early and leaving their customers stranded. That is very very poor customer service.