Review of 401 Dixie Infiniti

4 years ago

MAJOR FAIL

MAJOR FAIL

A very stressful experience at this location. We were looking at a used Q60 and had an unfortunate experience of being approached by Salil Bhatia, a sales rep.

Things started off well but rapidly went downhill from there on. There was some wear and tear to the vehicle, specifically the trim that goes around the window. He said this was damaged due to the weather. So a 2017 Infiniti is already falling apart because of weather damage? It was clearly from someone scraping the window in winter, then hitting the stripping. No big deal but my guards went up right away.

We then wanted to check with insurance to see how much it would cost. His next one liner was your insurance will be cheaper as the car is safer. Really? 2 year old Infiniti, which has more expensive parts to replace than our current vehicle will be cheaper? It ended up being more expensive. Shocker.

The total fail was when we picked up the car.

The insurance was not completed properly, the lien name needed to be corrected. He argued on the phone with us for over 10 minutes saying he is too busy to make the change himself, stating he is not allowed to make this change and he won t do it. We kept on telling him we would do it ourselves and that we were NOT asking him. We finally had to tell him to be quiet, we will take care of it as the conversation was going around in circles. What did Salil do after we hung up, he called the insurer which I m pretty sure is illegal and made the change. We found this out when we called to make the correction. Astounded it was done!

The day of delivery. The car was to be fully detailed. They gave it a standard hand wash but the interior was completely missed. They had a good 4 days to have the interior detailed. We found what looked like popcorn jammed in the driver s side armrest. How could the detailer miss this? The car had not been vacuumed at all as there was dirt and debris in between all of the seats and cracks. The leather had stains and overall the interior simply was not cleaned.

At this point, we had already spoken to Matt Dorosti , who is the sales manager. We asked him to look at the interior. He felt the car was overall at 95% perfection and all the dirt in the interior only represented 5% of the car s cleanliness. I m sorry. To me, 50% of the cars cleanliness is outside, and 50% is inside. A higher percentage could be attributed to the interior in my opinion. Either way, he felt the car was close to 95% perfection and ready for delivery. I don t think he would have let any of his family members drive away with an interior that was this dirty. Again, he felt as a dealership, they nailed delivery of the car. Where was the pre-delivery inspection, quality control?

He did commit to offering a full interior and exterior when the car is next taken in for servicing. Shall be interesting to see what occurs.
Didn t make us feel any better as we went home and gave our new / used car a full interior ourselves as the interior was just filthy!

Overall, a very poor, failing experience from what is supposed to be an A, higher end dealership. I would give this dealership a C rating. It s like a greasy used car lot.

The $100 voucher for a restaurant was completely insulting as well. We just spent thousands on a car, and this $100 voucher does not make up for it, and it certainly cannot buy a good review.

Overall, I would think twice or never buy from this dealership again.