First off the water park is awesome, I can not wai...

First off the water park is awesome, I can not wait to return. The water was great, the room was about 80 degrees and that feels amazing especially when its 29 degrees outside. The pool staff is so friendly and patient with the little ones. As far as my hotel stay I would not recommend it to my enemy. We arrived on Sunday evening and checked around 530pm. Upon entering our room the window was leaking, it was freezing and smelled of something foreign. I immediately returned to the lobby and asked for a different room but the only thing that they had was a king room and it would not hold my family. I asked for other accommodations and none were offered. Once I returned to my room, I looked in the bathroom and EEEK!!!!! My family ended up going to Wal-Mart and buying cleaning supplies.. The next morning we woke up to no heat and no hot water. Again stopping by the front desk, no help was provided so I requested the supervisor. Apparently the workers have no idea on how to handle customer relations. Later that morning I happened to run into the supervisor Elizabeth (AMAZING LADY) and she discounted my stay, offered free breakfast and was extremely polite. The trip did not necessarily get better but at least the next time that we visit we won't stay in the Adam's Mark Hotel. We ended up cutting our trip short due to the room conditions and heading home.