Jorge Alonso

Review of Thomas Toyota of Joliet

I was not happy with the service. I go in and tell...

I was not happy with the service. I go in and tell the service writer that I want them to look over the car really good cause I m going on a trip to Florida, and that there is a noise at the front passages side. And it gets louder as you go over bumps. He said it would be about an hour. I was fine with that, no problem. They inspect the vehicle, and comes to me and says, everything is fine and it needs brakes. I ask him about the noise in the passages side, and he told me it was the brakes. I would need to replace them. I would ask him questions, about the noise and he kept saying it was the brakes and I needed to replace them. I probably needed brakes, but I know it was not the brakes making that noise.